WHAT
DOES ISO 9002 MEAN TO
YOU?
When
a company becomes ISO 9002 certified it means that it allows
a third party to closely monitor its entire business system
for compliance with the ISO 9002 standard and has satisfied
the requirements of the standard.
Companies
that display this logo have undertaken a rigorous examination
of the way they operate and have embraced a system which demands
ongoing internal and external performance appraisal which usually
results in continual improvement.
Why?
... quite simply to better satisfy the needs of the customer.
Basically, companies which go down the difficult and very disciplined
path of ISO certification are doing it for you.
ISO
stands for the International Standards Organization,
a group which is based in Brussels and which is responsible
for setting international standards in many areas of business.
ISO
9002 is the standard which covers manufacturing and service
industries.
ISO
9002 forces a company to focus on its customer's needs, examine
how well it is meeting those needs and to redefine its goals
and objectives to ensure that it more closely meets those customer
needs.
